International Alliance for Invitational Education
From Conflict to Conciliation
How to Defuse Difficult Situations
William W. Purkey, John J. Schmidt, John M. Novak
Don't let conflict get in the way of meaningful collaboration!
Disagreements are like fast cars. They can go from zero to 100 mph in seconds. The same is true of difficult situations. Minor concerns can
explode into major conflicts. These explosive conflicts take place between individuals, groups, and nations. The purpose of this book is to present a principled and measured way to successfully manage
troublesome encounters.
Research based and easy to remember, the Six-C process for conflict
resolution allows educators to take progressively more assertive steps as needed to resolve a disagreement, using the least amount of time and energy while preserving relationships. Illustrated with many examples and scenarios, the six steps are:
Concern: identifying actionable concerns
Confer: expressing concerns in nonthreatening ways
Consult: reviewing and clarifying the situation collaboratively
Confront: considering consequences and giving clear warnings
Combat: taking sustained, logical action
Conciliation: mending the wounds and restoring relationships
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Table of Contents
Preface / Acknowledgments / About the Authors /1. Conflict and the Six-C Process /2. Concern / 3. Confer / 4. Consult / 5. Confront / 6. Combat / Summary /7. Conciliation and Beyond / References and Resources / Index
February 2010, 184 pages, 6" x 9"
Paperback: $28.95, D09941-978-1-4129-7986-3