From Conflict to Conciliation

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How to Defuse Difficult Situations

William W. Purkey, John J. Schmidt, and John M. Novak

Conflict is inevitable, but educators can work together effectively if they understand how to defuse difficult situations before they escalate. From Conflict to Conciliation describes the Six-C process, a conflict resolution method that allows educators to progressively take more assertive steps as necessary to resolve disagreements.

Based on research and easy to remember, this approach helps readers handle challenging situations using the least amount of time and energy. Illustrated with many examples and scenarios, the six steps are

  • Concern: identifying actionable concerns
  • Confer: expressing concerns in nonthreatening ways
  • Consult: reviewing and clarifying the situation collaboratively
  • Confront: considering consequences and giving clear warnings
  • Combat: taking sustained, logical action
  • Conciliation: mending the wounds and restoring relationships

Focused on preserving relationships while resolving disagreements, From Conflict to Conciliation can be used in any situation or setting, from the classroom to the community.

See “Description” below for more details.

In stock

SKU: B-CTC Category: Tags: , , ,


From Conflict to Conciliation
How to Defuse Difficult Situations

ISBN: 978-1-4129-7986-3
184 pages, Paperback

Editorial Reviews

“A very important and timely book that is well grounded in conflict theory and research. I especially appreciate that the strategies go beyond merely ending the conflict, but also speak to healing and seeking reconciliation. Purkey, Schmidt, and Novak have produced another winner to help educators create inviting and joyful schools.” (Sally Butzin, President, Institute for School Innovation 2009-08-28)

“This book is a valuable, useful resource for all educators and administrators and is a significant contribution to the topic of conflict resolution. It provides a step-by-step process that begins not with action but with internal feelings and the confronter’s response to a concern or conflict and concludes with addressing the healing of the internal emotional needs of both the confronter and those being confronted.” (Diane Smith, Counselor 2009-08-12)

“In the democratic approach to conflict resolution presented in this book, the goal is to resolve the conflict in a way that builds relationships. The Six-C approach provides a framework within which people can work together to attack the problem, not each other. By ending each conflict with conciliation, the people who use this approach in schools, hospitals, homes, and businesses will be able to do much more than resolve conflict―they can build each other up so future conflicts will be easier to resolve.” (Bob Bowen, Chief Executive Officer 2009-08-12)

“Effective problem-solving skills are essential in the home, school, community, and in business and industry. The Six-C Process provides sequential steps and practical procedures to cultivate respect and solve problems.” (Dallas J. Blankenship, Senior Consultant 2009-08-12)

“When your office door bursts open with an angry parent, teacher, or child, combat has already commenced and it is too late to regret your decision to not purchase this book beforehand.” (Billy Tate, Principal 2009-08-12)

“The 6 Cs provide strategies to support us to move from conflict to conciliation in a most effective and economical manner. They also open up a new way of thinking to turn potential conflicts into possible means for mutual growth through this meaningful and inviting process.” (Peter Kai-Hung Wong, Chief Curriculum Development Officer 2009-10-21)

About the Authors

William W. Purkey, EdD, is Professor Emeritus of Counselor Education at the University of North Carolina at Greensboro and co-founder of the International Alliance for Invitational Education. A noted author, researcher, speaker, and leader, Dr. Purkey has authored nearly 100 articles and more than a dozen books.

John J. Schmidt, EdD, is professor emeritus of counselor education at East Carolina University where he chaired the department for 14 years. Author of more than 50 professional articles and nearly 20 books and manuals, Dr. Schmidt is a national certified counselor and a licensed professional counselor in North Carolina.

John M. Novak, EdD, is professor and former chair of Graduate Studies in Education at Brock University, Ontario, Canada. An invited speaker on six continents, Dr. Novak is the author of numerous articles, book chapters, and 11 books and monographs. He is the past president of the Society of Professors of Education.





Additional information

Weight 0.675 lbs
Dimensions 9.0625 × 6.0625 × .5 in


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